Shipping & customs
All works ship from Bangkok via DHL Express with tracking and insurance.
Shipping rates
Masks & light works: free worldwide
The price already includes shipping. Free worldwide at checkout.
Bags & volumetric works: flat-rate by zone
- Thailand & Asia-Pacific: $20
- Europe & United Kingdom: $60
- North America: $70
- Rest of world: $80
High-value 1/1 works: quoted on invoice
Shipping, insurance, and custom crating (when required) are calculated and shown directly in the invoice. No surprises.
Customs & import duties
Works ship declared as original artwork (HS 9703): original sculpture/statuary, any material. Under Chapter 97:
- United States, EU, UK: duty-free as original art.
- EU / UK: reduced import VAT may apply depending on country (typically 5–18% in the EU).
- Import duties or VAT, where applicable, are the responsibility of the recipient. Clear and stated upfront.
Timing & handling
- In-stock works dispatch within 3–5 business days.
- Made-to-order: timeline stated on the product page (typically 2–6 weeks).
- All shipments insured for full declared value.
- You receive tracking by email the moment the parcel leaves the studio.
Damage in transit
Although every parcel is engineered for transit, on the rare occasion something arrives damaged: contact us within 7 days with photos. We arrange repair, replacement, or refund based on the situation.
Contact: ketomplace@gmail.com